Frequently Asked Questions
Find quick answers to common questions about our plans, network coverage, billing, and technical support.
Plans & Pricing
Are there data caps on your internet plans?
No, all our residential and business fiber plans come with strictly unlimited data. We do not throttle speeds or charge overage fees.
Do I need to sign a long-term contract?
No. We believe our service speaks for itself. All residential plans operate on a month-to-month basis, and you can cancel at any time without penalty.
Network & Coverage
How do I check if fiber is available at my address?
You can use our interactive tool on the Coverage Page to check availability. If we aren't in your area yet, you can sign up for notifications.
Does my 5G mobile plan include international roaming?
Yes, our Standard and Premium plans include high-speed data roaming in over 150 countries at no additional daily charge.
Billing Issues
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers (ACH) for business accounts.
How are installation fees handled?
Standard fiber installation is free when you sign up online. Custom wiring or complex commercial installations may incur a one-time fee, quoted in advance.
Technical Support
What do I do if my internet goes down?
First, check our network status page. If there is no known outage, try rebooting your NexitapBounce router. If the issue persists, contact our 24/7 technical support hotline.
Can I use my own router?
Yes, you are free to use your own equipment. However, we provide complimentary Wi-Fi 6 Mesh routers with our service to guarantee optimal performance.
Still have questions?
Visit Help Center